A new self contained e-mail system has been created within CaterBook which means it is able to send HTML and also function without using MAPI which relies on external email programs. This new method requires a file (DLL) to be installed on the target machine. It is very simple and can be downloaded here. (If you have Windows 2000 you need to click here) Save the folder to your desktop, open it, and double click on Installmail.

CaterBook will now use the email system correctly.

You can now delete the InstallMail Folder.

If you are unsure of how to do the above, call 0870 160 0611 and we will give easy directions.

An older version of the Microsoft Calendar control (MSCAL) has been installed over the top of the CaterBook control (Version.11). This is usually caused by installing an older version of Microsoft Office -earlier than XP -over the top of CaterBook. Click Here to download a setup file that will re-install version 11 over the top of the old one again. Save the file to disk and double click it to install.

To use the Word Documents through CaterBook you require a Microsoft word component to be present on your computer. You can download an install for this component by clicking here.

Once this is installed, Click the one button and if a word document is printed, you will be able to use the Word Document option through CaterBook as normal.

The reference report will place all the bookings into categories of who referred your clients to you. Don't just look at the total number of people, look also at the spend value of the referees. This will help you decide which advertising is being most effective.

1. Use 'SEARCH' and select the parameters for the list you require.

2. Click 'EXPORT'

3. Use your favourite program to merge and print your list.

You will find pre installed merge documents on your computer for both Microsoft word and Corel Word Perfect in the following folder:

C:\Program Files\CaterActive\Data

you will also find the merged file EXPORT.TXT there too.

If none of this makes sense, call 0870 160 0611 and we will guide you through it.

Use the Referrals to discover which referrer creates the most income.

Use the Nationality to find out the percentage spend of a national group.

Use the Reasons report to discover who you should be encouraging to come back. 

Follow this by producing a mailing list as shown directly above.

The graphs can be spun around in 3D to adjust the view. Press and hold the control key and then Click and drag the mouse over the graph to spin your view of it.

Settings can be used to create a spare room, which will give you more manoeuvring power when swapping people from one room to another.

Click the calendar for the start date you want to view, a single click on next will move the display on one day, a double click will move on one week.

On the shuffle chart, right click the box you want to move and the change room options will appear. Select 'Move Room' and a box will appear requesting the destination room number. Type in the number and the booking will be transferred to the new room.

Yes. Right click on the booking block and options such as 'Add a day to end' and 'Add a day to start' will appear. Simply click the option you need.

Select the booking and then press F9 The Euro price will appear below the grand total.

Yes you can. If you hold down the Shift key whilst clicking the option you require, the information will be displayed on screen instead of printing. At the top of that screen is an option to export to RTF. (Rich Text Format). All word processors will be able to use this format.

Press F10 on the Keyboard whilst on the main screen. This will display all the information relating to charging. You will also be able to access the hotel parameters here.

Use F10 to access the settings. Select Establishment Settings and increase the number of days on the send availability option.

Yes, go to the properties page and you will see a box called 'Auto SendTime' put the time in here (24 hour clock hh:mm) and CaterBook will automatically log on, send your availability and log off the internet connexion.

On the Tariff screen, check your No of Days (at the top of each price column - bottom right) is set for 7 nights and not 6 for example. You can set up to 8 different levels for price changes dependant on the length of stay.

Start on the 1st of January and set the code for the set of prices to be charged. On the next line down, enter the date the price changes and set the code of the new price set. Continue in the same way until your year is completed. Thus, if your price changes 5 times you should have 5 lines.

Yes, you can have up to 8 different prices for different lengths of stay in each group. eg 2, 5, 7 (any number) of nights. The only thing to remember is to keep the values in ascending order... that is: 1, 5 & 7 is ok but 1, 7 & 5 is not.

You can have up to 3 different set prices in each group included for advertised breaks and offers.

To enable the security, select the properties page and click security settings on. An additional option will appear allowing you to enter a name and password for each member of staff. Then select level 1, 2 or 3 security to define what parts of the CaterBook program the member of staff is allowed to access.

Select the booking you are changing. On the Tab list (bottom right) click the line relating to how many nights b&b. Click modify and the line will appear on top and you will be able to modify the number of nights for the stay, less or more. Hit enter until the line re-appears below again. A notebox will appear saying 'CaterBook' has changed the length of stay.

On the shuffle chart- unlock and double click the booking and select move to new date. Enter the new date of arrival and providing there is no conflict with an existing booking, the whole booking will be moved to the new date.

Select the booking you are changing. On the Tab list (bottom right) click 'Add' and a set of boxes appear allowing you to choose items from your product list. Enter the code for the product and the quantity. You can change the price and the description as well if you want to.

Here is a replacement installation using MDAC 2.8 Components.

CaterBook is failing to make a connection to the MSDE Database. If you have used CaterBook previously, make sure you have the MSDE database switched on- (a small grey box icon next to the time in your system tray)

If the MSDE system is running, make sure your firewall is not blocking access to the MSDE Server. You will need to check your Firewall settings and the methods will depend on which product you are using.

Microsoft are also aware of the problem: http://support.microsoft.com/?scid=kb;en-us;Q295375

For more evidence and information of the problem Google 'MCLSP.DLL'